WELCOME TO GROCERYHUB

General
What is Gogroceryhub?
Gogroceryhub is India’s largest and most convenient hyperlocal delivery company which
enables you to order grocery, bakery, fruits & vegetables and other products that you need every day, directly via your mobile or web browser.

Download the app

What kind of products do you sell?

You can choose from over 3,000 TO 4000 products spread across various categories such as grocery, beverages, personal care products, baby care products, and much more

What cities and locations do you operate in?

Gogroceryhub currently operates in Firozabad.

What is the minimum order value?

There is no minimum order value. However, each store has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

How can I make changes to my order before and after confirmation?

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the app and this will be soon released on web as well.

 

Payments/Refund related queries

How can I make payments at Gogroceryhub?

Gogroceryhub accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking, PayTM. Cash on delivery (COD) is also available for orders less than.

When will I get my cashback?

If your transaction is eligible for a cashback, you will receive it within 6 to 12 hours of delivery, in your GOGROCERYHUB Wallet. In case of external wallet promotions, you will receive it within 72 hours of placing your order.

How can I review my receipt?

We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

 

Cancellation & Returns

How can I cancel my order?

Gogroceryhub provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.

Please note: Once the order is packed, the merchant may levy a fee of Rs.10 if an order is canceled by the customer.

What If I want to return something?

Order can be exchanged within 6 hours from delivery, customer can contact on ..... or mail at info@gogroceryhub.com to inform.

Can I reschedule my order?

Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already en route.

Please note: Once the order is packed, the merchant may levy a fee of Rs.10 if an order is rescheduled by the customer.

What if I have any complaint regarding my order?

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

 

Placing an order

How will I know if any item in my order is unavailable?

Is it safe to use my debit/credit card to shop on Gogroceryhub?

Yes, it is. All transactions on Gogroceryhub are completed via secure payment gateways (Citrus, PayU) which are PCI and DSS compliant. We do not store your card details at any given time

I’m trying to place an order today but it is getting scheduled for the next day. What can I do?

Depending on store timings, your order may be scheduled for a different day.

Can I schedule an order to my convenience?

Sure. At the checkout page, you can select a delivery slot of your choice.

 

Delivery related queries

Do you charge for delivery?

Every store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app and web at the checkout page.

What are your delivery times?

Our deliveries begin from 8 AM and the last delivery is completed by 9 PM.

Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.