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“Gogroceryhub” is a trademark of Gogroceryhub India Private Limited (“Company”), a company
incorporated under the Companies Act, 2013 with its registered and Head office at NH:2, Village Ussaini,
Near Bharat Petroleum Pump, FIROZABAD, Branch office 156 Ganj Mohalla Firozabad 283203 in the
course of its business. The domain name is owned by the Company.
The Company respects your privacy and values the trust you place in it. Set out below is the Company’s
‘Privacy Policy’ which details the manner in which information relating to you is collected, used and
Customer are advised to read and understand our Privacy Policy carefully, as by accessing the
website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the
collection, storage and use of information relating to you as provided herein.
If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the
manner of collection or use of your information, please do not use or access the website/app.
Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app, and is
subject to change from time to time without notice. It is strongly recommended that you periodically
review our Privacy Policy as posted on the App/Web.
Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at
The collection, Storage and Use of Information Related to You
We may automatically track certain information about you based upon your behaviour on the website.
We use this information to do internal research on our users’ demographics, interests, and behaviour to
better understand, protect and serve our users. This information is compiled and analyzed on an
aggregated basis. This information may include the URL that you just came from (whether this URL is on
the website or not), which URL you next go to (whether this URL is on the website or not), your
computer browser information, your IP address, and other information associated with your interaction
with the website. We may also share your Mobile IP/Device IP with third party(ies) and to the best of
our knowledge, be-life and representations given to us by these third party(ies) this information is not
stored by them.
We also collect and store personal information provided by you from time to time on the website/app.
We only collect and use such information from you that we consider necessary for achieving a seamless,
efficient and safe experience, customized to your needs including:
1. To enable the provision of services opted for by you;
2. To communicate necessary account and product/service related information from time to time;
3. To allow you to receive quality customer care services;

4. To undertake necessary fraud and money laundering prevention checks, and comply with the highest
security standards;
5. To comply with applicable laws, rules and regulations; and
6. To provide you with information and offers on products and services, on updates, on promotions, on
related, affiliated or associated service providers and partners, that we believe would be of interest to
Where any service requested by you involves a third party, such information as is reasonably necessary
by the Company to carry out your service request may be shared with such third party.
We also do use your contact information to send you offers based on your interests and prior activity.
The Company may also use contact information internally to direct its efforts for product improvement,
to contact you as a survey respondent, to notify you if you win any contest; and to send you
promotional materials from its contest sponsors or advertisers.
Contacts Permissions: If you allow Gogroceryhup to access your contacts (including contact number,
email id etc.), it enables Gogroceryhup to subscribe you and your contacts to Gogroceryhup promotional
emails, messages, ongoing offers etc., and through this permission you and your contacts will be able to
access a variety of social features such as inviting your friends to try our app, send across referral links to
your friends, etc. We may also use this information to make recommendations of grocery items you
placed. This information will be synced from your phone and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit
card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping
all such sensitive data/information safe at all times and ensure that such data/information is only
transacted over secure website [of approved payment gateways which are digitally encrypted], and
provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a
transaction with you.
To the extent possible, we provide you the option of not divulging any specific information that you wish
for us not to collect, store or use. You may also choose not to use a particular service or feature on the
website/application, and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you following
security practices yourself, such as not revealing account/login related information to any other person
and informing our customer care team about any suspicious activity or where your account has/may
have been compromised.
Company use data collection devices such as “cookies” on certain pages of the website to help analyse
our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are

small files placed on your hard drive that assist us in providing our services. Company offers certain
features that are only available through the use of a “cookie”.
The Company also use cookies to allow you to enter your password less frequently during a session.
Cookies can also help the Company provide information that is targeted to your interests. Most cookies
are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a
session. You are always free to decline our cookies if your browser permits, although in that case you
may not be able to use certain features on the website and you may be required to re-enter your
password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that
are placed by third parties. The Company does not control the use of cookies by third parties.
If you send the Company personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities on the website, the Company may collect such
information into a file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered
necessary by us, or such period as may be required by applicable laws. The Company may be required to
disclose any information that is lawfully sought from it by a judicial or other competent body pursuant
to applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of
such websites which we do not manage and control.
Choices Available Regarding Collection, Use and Distribution of Information
To protect against the loss, misuse and alteration of the information under its control, the Company has
in place appropriate physical, electronic and managerial procedures. For example, the Company servers
are accessible only to authorized personnel and your information is shared with employees and
authorized personnel on a need to know basis to complete the transaction and to provide the services
requested by you. Although the Company endeavours to safeguard the confidentiality of your personally
identifiable information, transmissions made by means of the Internet cannot be made absolutely
secure. By using the website, you agree that the Company will have no liability for disclosure of your
information due to errors in transmission and/or unauthorized acts of third parties.
Please note that the Company will not ask you to share any sensitive data or information via email or
telephone. If you receive any such request by email or telephone, please do not respond/divulge any
sensitive data or information and forward the information relating to the same to for necessary action.
Communication with Company

If you wish to correct or update any information you have provided, you may do so online, on the
website itself. Alternatively, you may contact the Company to correct or update such information by
sending an e-mail to:
In the event of loss of access to the website, you may contact the Company by sending an e-mail to:
In the event you wish to report a breach of the Privacy Policy, you may contact the designated Grievance
Officer of the Company at:
Gogroceryhup India Private Limited
Email address: